Forethought is an AI platform for customer support that combines generative AI with workflow automation to triage tickets, suggest responses, and fully automate resolutions. It uses a combination of large language models and custom-trained models specific to your support data to deliver accurate, context-aware assistance.
The platform's key differentiator is its Solve product, which can autonomously handle customer inquiries from start to finish, and Triage, which intelligently routes and prioritizes incoming tickets. Forethought also offers Assist, which provides real-time suggestions to human agents, and Discover, which identifies trends and gaps in your support coverage.
Forethought is aimed at mid-market and enterprise companies with significant support volume. It integrates with major helpdesk platforms including Zendesk, Salesforce, and Freshdesk. Pricing is custom-based, typically tied to ticket volume and automation rates. It's a strong choice for teams that want AI support automation without being locked into a single helpdesk vendor.
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